Support Centre

FAQs

We apologize if you are experiencing longer than usual call wait times or delayed responses to your questions through chat, email and social media. Some of our DYMO consumer, contact team members are working reduced office hours as a safety precaution due to the coronavirus affecting the regions where we operate. Ensuring the health of our employees is our first priority and we appreciate your patience and understanding as we make every effort to minimize any disruption in supporting you, our valued consumers.

Sincerely,
Your DYMO team

Quick DYMO Fixes

Quick DYMO Fixes

Updating drivers manually for LabelWriter ® on Windows

If the LabelWriter appears under unspecified on Windows in Devices and Printers, usually the computer has not identified that device as a printer yet.

  1. Go to Control Panel>Hardware and Sound>Device Manager.
  2. Select View>Show Hidden Devices
  3. The LabelWriter should be listed under Other Devices, Printers or Software category.
  4. Right-click on LabelWriter and select Update Driver Software….
  5. In the next window, pick Browse my computer for driver software.
  6. Click the Browse… button and point to one of the folder locations depending on the DYMO software you are using:

      A.  DYMO Connect:

    For 64-bit systems: C:\Program Files (x86)\DYMO\DYMO Connect\Drivers
    For 32-bit systems: C:\Program Files\DYMO\DYMO Connect\Drivers

      B.  DYMO Label v.8:

    For 64-bit systems: C:\Program Files (x86)\DYMO\DYMO Label Software\Drivers
    For 32-bit systems: C:\Program Files\DYMO\DYMO Label Software\Drivers

  7. Click ‘Next’ and you should receive a notification that Windows has successfully performed the task. If you are receiving any error messages at this point, please contact us.
  8. On some versions of Windows the printer will still show the DYMO under Unspecified even though in Device Manager it appears under Printers. However, you should still be able to print. It’s a Windows glitch, and restarting Windows often resolves that.

LabelWriter Excessive Feeding

If you are experiencing excessive feed of labels from one of the DYMO LabelWriter printers, please follow the next steps:

Step 1. Make sure to use DYMO genuine labels as they were tested with our devices and provide you with the best printing output.

1). DYMO Genuine labels come in the packages shown below.



Step 2. Prepare DYMO LabelWriter printer for the troubleshooting

2) Disconnect the device from USB cable.

3) Open label compartment.

4) Using the grey leaver on the left-hand side, remove labels out form the feeding area.

5) Take the spool out of the machine.

Step 3. Clean the printer following the next steps:

1. Open the lid of the printer.                                              

2. Grip top part of the front cover and lift it up.

3. Remove the cover by pulling it towards you.

4. Pull up the label guide.                                              

5. Squeeze the label guide on its sides and remove the mechanism.                  

6. Cut the jammed label with a cutter. Be careful not to damage the print roller.

7. Cut the label into pieces so that is easier to remove them.

8. Continue until the print roller is visible.            

9. Connect power supply to the printer. Once the power is on, press the form feed button and gently pull out label pieces. Continue until all pieces of label are removed.



10. Put back the label guide mechanism.                                

11. Insert the hinge into the hole on the right side of the printer.

12. Insert the hinge into the hole on the left side of the printer until you hear a click.



13. While the front cover is removed, use the cleaning card or a business card moistened with isopropyl alcohol and feed it through the printer at least 10 times. The isopropyl alcohol will remove any adhesive leftovers that may remain on the roller or the printhead.



14. If both the print roller and printhead are clean, take the front panel put it back on the printer.

15. Make sure that attachment points are correctly aligned.                                                                        

16. Push the top of the front panel towards the printer until you hear a click on both sides.



17. Check the bottom of the printer to see if the front panel is correctly aligned. Push it towards the printer until the panel is tightly attached.



Step 3. Follow the guide provided via the following link to insert labels correctly:
How-to-insert-Insert-Labels-Instructions

Step 4. Try printing a label out

1) Connect the device back to the USB cord

2) Try printing using DYMO software

LabelWriter 450 series or LabelWriter 4XL misaligned print from 3rd party software (eg. Shopify/Amazon/PayPal etc).

In order to solve the issue, please follow the steps below:

1. Make sure that you have the latest version of our DYMO Software installed on your computer. To check that, please navigate to:
Control Panel\Programs\Programs and Features

You should see one of the following:

DYMO Connect v.1.3.2.18

DYMO Label Software v.8.7.4





2. If your Software version is different than one of those listed above, please update your software by clicking on one of the following links: for DYMO Connect Software, click HERE, for DYMO Label Software, click HERE. If you have the same version as shown above, proceed with the next steps.

3. Navigate to Control Panel\Hardware and Sound\Devices and Printers. Find your DYMO LabelWriter and right click on it and select Printing Preferences.





4. Go to Advanced.





5. From the drop down list, please select the same label size that you have got in your printer, click OK and Apply.





6. Try to print a Windows Test Page. Right click on the printer in Devices and Printers, select Printer Properties and then press the button: Print Test Page.





7. To double check if the alignment is correct please open your DYMO Software, select the correct label size and print a sample label.

8. If the test page and the sample label were printed out correctly, please go to your 3rd party application and try printing. If they were not printed out correctly, please double check if the type of labels selected in step 5 and in your DYMO Software are the same as the labels in your printer.

If after following all the above steps you still experience misaligned print from 3rd party application, please contact their support as the issue is most probably related to the printer settings in that application.

Reinstalling LabelWriter® on Windows

Following guide Solution for the following issues:

- Error – Printing’ message.

- LabelWriter not printing.

- ‘Error - Out of Paper’ message.

Please follow steps below to reinstall you LabelWriter:

1. Remove both the power and the USB cable from the back of your LabelWriter.

2. Remove the labels from the feed path (use the black release lever located on the left-hand side).

3. Go to Control Panel\Hardware and Sound\Devices and Printers.

4. Right-click on LabelWriter and select See what’s printing.


5. If there is anything in the queue cancel it by selecting 'Cancel All Documents' in 'Printer' tab or right-click on each document and select 'Cancel’.


6. Remove LabelWriter from Devices and Printers (Right-click on the LabelWriter listed under the printer heading and select Remove Device). Administrator rights are required.

7. Press the Windows key + R and type in services.msc and press Enter or type ‘Services’ in Windows search.


8. Go to Services right-click on Print Spooler and select Restart.


9. Go to Control Panel\Hardware and Sound\Devices and Printers Left-Click once on any printer on the list and select Print server properties.

10. Go to Drivers Tab and select LabelWriter. Remove it using the Remove button on the bottom of the window.


11. Select ‘Remove driver only.’ in the pop-up window and select ‘OK’. Confirm deleting the drivers by selecting ‘Yes”.


12. Re-attach the power cable to the LabelWriter.

13. Re-insert the labels into the feed path. Please see the guide: How to load a label roll in a DYMO LabelWriter
(https://www.youtube.com/watch?v=MKJduPG5d4s&t=8s).

14. Re-attach the USB cable (ensure that it is connected to the computer).

15. LabelWriter should be ready to use.

Having trouble installing your
LabelWriter® 450 or 450 Turbo?

Some LabelWriter printers manufactured after April 1, 2014 will not properly install on Windows® 7 PCs when attached to a USB 3.0 port. DYMO has developed an update that will fix this problem on these printers.

How do I know if my LabelWriter 450 / 450 Turbo could be affected?

Use the chart below to find your region. If the serial number on your product is BETWEEN the numbers listed you have an affected product:

  LabelWriter 450 LabelWriter 450 Turbo
North America, South America 1750110-2619789
through 1750110-2683598		 1750283-2504023
through 1750283-2541336
Europe, Asia, Africa, Australia 1750111-2537300
through 1750111-2640626		 1750284-2133364
through 1750284-2143241

How do I find my serial number?

The serial number for your label printer is located in the following places:

Back of LabelWriter Box

Bottom of LabelWriter

My label printer has an impacted serial number. How do I fix it?

*If your label printer’s serial number is NOT impacted, do NOT download. Contact DYMO Customer Service.

Before you download the update, read these instructions to put your label printer into program mode.

  1. Remove the labels from the label printer.
  2. Disconnect the USB cable from your computer.
  3. Disconnect the power adapter.
  4. Wait 10 seconds.
  5. Press and hold the only button on the front of the printer while plugging in the power adapter.
  6. Release the button. The LED status light on the front of the printer should be solid blue.
  7. Connect the USB cable to your computer and click the download button below. You only need to download once.
CLICK HERE TO DOWNLOAD

Still have questions?

For assistance in implementation please call DYMO Customer Service Support at one of the following numbers.

For assistance in implementation please call DYMO Customer Service Support at one of the following numbers.

Country Phone Number Hours of Operation
United States 1-877-724-8324 Monday-Friday 9:00 AM - 5:00 PM EST
United Kingdom +442035648354 Monday-Friday 8:00 AM - 4:00 PM GMT
International +442035648356 Monday-Friday 8:00 AM - 4:00 PM GMT